Frequently asked questions

Shirting typically begins production within 24 hours of placing an order.

Suiting, coating, and trousers begin production within 48 hours of placing an order.

If production on a garment has already begun and a refund is requested, we can provide a 50% refund.

If you would like additional time to consider your order before committing, we are happy to delay its submission. Keep in mind that our production timeline does not start until the order is placed.

Since each garment is made specifically for your measurements and design preferences, Tailors’ Keep is unable to offer refunds or exchanges. If you have a concern, please contact us.

While we can normally quote timeframes with near-perfect accuracy, sometimes things happen that are out of our control. We always try our best but cannot guarantee on-time delivery nor assume liability for delays. We will, of course, advise you with your timeline in mind to ensure we stay ahead of your schedule. If you’re buying a suit for an event and are unsure about timing, email us first and let’s chat.

We recommend dry-cleaning as seldom as possible. Our suiting is made of natural fibers that perform best when not stripped of their oils. If the garment acquires stains that cannot be spot cleaned, or begins to have an odor, we then recommend dry cleaning with naturally derived cleaning solutions.

If your suit starts to show wrinkles after wear or travel, we suggest you steam it or simply hang it up in the bathroom while you shower. If it needs to be pressed, we suggest taking it to a professional. Incorrect pressing can burn or warp the fibers that comprise your suit.

Lastly, a custom suit is a luxury, hand-constructed garment. We recommend you treat it as such and do not put it under undue stress. We don’t guarantee our suits for use in exercise or dance floor splits—save those for your spandex.

We recommend laundering with cold water, hanging dry and pressing, or dry cleaning. Washing with cold water minimizes the risk of shrinkage.

Store suiting in the garment bag we provide in a dry, clean area. You can add cedar blocks or chips in your bag to help keep moths away.

We offer adjustments as part of our initial service up to 90 days after your suiting or shirting is delivered to you. If you would like additional adjustments after this time period, we provide a 25% discount on continuing alterations to custom-made Tailors' Keep garments.

For garments that are not picked up or tried on within 90 days—3 months—of their arrival, we offer a 25% discount on fit-related (letting out/taking in) alterations if needed.

Reordering is easy. Once we complete the fitting process and are happy with the fit, we’ll save your measurements on file. For future orders, you’ll only need to choose fabric and style details to create additional custom garments. We are happy to ship the garment to you once it is complete, with applicable shipping rates and fees.