How do I care for my suit?

We recommend dry-cleaning as seldom as possible. Our suiting is made of natural fibers that perform best when not stripped of their oils. If the garment acquires stains that cannot be spot cleaned, or begins to have an odor, we then recommend dry cleaning with naturally-derived cleaning solutions.

If your suit starts to show wrinkles after wear or travel, we suggest you steam it or simply hang it up in the bathroom while you shower. If it needs to be pressed, we suggest taking it to a professional. Incorrect pressing can burn or warp the fibers that comprise your suit.

Lastly, a custom suit is a luxury, hand-constructed garment. We recommend you treat it as such, and do not put it under undue stress. We don’t guarantee our suits for use in exercise or dance floor splits—save those for your spandex.

How do I care for my shirt?

We recommend laundering with cold water, hanging dry and pressing, or dry cleaning. Washing with cold water minimizes the risk of shrinkage.

How should I store my suit?

Store suiting in the garment bag we provide in a dry, clean area. You can add cedar blocks or chips in your bag to help keep moths away.

Is it possible to get further alterations on my suit down the road?

We offer adjustments as part of our initial service up to 90 days after your suiting or shirting is delivered to you. If you would like additional adjustments after this time period, we provide a 25% discount on continuing alterations to custom-made Tailors' Keep garments.

For garments that are NOT picked up/tried on within 90 days—3 months—of their arrival, we offer a 25% discount on fit-related (letting out/taking in) alterations if needed.

Can I change or cancel my order?

Shirting typically begins production within 24 hours of placing an order.

Suiting, coating, and trousers begin production within 48 hours of placing an order.

If production on a garment has already begun and a refund is requested, we can provide a 50% refund.

If you would like additional time to consider your order before committing, we are happy to delay its submission. Keep in mind that our production timeline does not start until the order is placed.

can I get a refund after my suit is delivered?

Since each garment is made specifically for your measurements and design preferences, Tailors’ Keep is unable to offer refunds or exchanges. If you have a concern, please contact us.